Refund policy

 

Return & Refund Policy

At Vizaryx, we are committed to delivering premium quality products. If you face any issue with your order, the following terms will apply.

🔁 Returns / Exchanges

  • You may request an exchange within 7 days of delivery.

  • The product must be unused, unwashed, and returned with original tags intact.

  • Only size exchange is available (subject to stock availability).

  • Exchange is allowed only once per order.

💰 Refunds

Refunds are applicable only under the following conditions:

  • Product received is damaged

  • Wrong product delivered

  • Manufacturing defect

Refunds will be processed within 5–7 business days after product inspection.
Shipping charges are non-refundable.

📦 Mandatory Unboxing Video

  • Customers must record a continuous, uncut unboxing video immediately upon receiving the package.

  • The video must clearly show the sealed package and the product inside.

  • Claims regarding damaged or incorrect products will not be accepted without an unboxing video.

❌ Non-Returnable Items

  • Products purchased during sale or promotional offers

  • Used or washed products

  • Items damaged due to customer misuse

📩 Contact Us

To request an exchange or report an issue, please contact us at:

Email: support@vizaryx.in
WhatsApp Support: +91 XXXXX XXXXX
(Support hours: 10 AM – 6 PM, Monday to Saturday)


An Order ID is mandatory for verification.